Issues and Terms

🧰 I. About the Products

Q1: What products do you mainly sell?

We mainly sell various hand tools, including wrenches and basic repair tools.

Q2: Is the product quality reliable?

All products undergo basic quality screening to ensure they meet daily use needs, emphasizing practicality and cost-effectiveness.

Q3: Are the product images consistent with the actual products?

We try our best to maintain consistency, but slight differences may exist due to shooting lighting or production batch variations.

🛒 II. About Purchasing

Q4: Can I modify my order after placing it?

Orders generally cannot be modified after submission. If you need to make changes, please contact customer service as soon as possible for assistance.

Q5: Do you support duplicate charges or subscriptions?

No. All products are purchased on a one-time basis; there are no subscriptions or automatic renewals.

Q6: Is the inventory display accurate?

Inventory is based on the website’s real-time system. Inventory changes rapidly during clearance periods and may be updated at any time.

📦 III. About Shipping

Q7: How long does it take to process an order?

Orders are usually processed and shipped on the same day.

Q8: Is the shipping time fixed?

Shipping time depends on order processing and logistics company arrangements, and may vary slightly by region.

🔧 IV. After-Sales Service

Q9: What if there is a problem with the product?

If there is a problem with the product, please contact customer service promptly. We will provide basic after-sales support as appropriate.

Q10: Can I return or exchange goods?

Returns and refunds are supported within the specified period (subject to platform rules), subject to the specific return policy.

⚠️ V. Important Notes

📢 Clearance Sale Notice

Due to continuous losses, the merchant has decided to conduct a clearance sale at a loss.

All items are currently on clearance sale; inventory is limited, while supplies last. Prices may be adjusted according to inventory changes.